If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 30 days of delivery for all items. Items must ...

• Have all labels attached
• Be unused/ not worn
• In the rare circumstance you receive a faulty item – please contact us first at hello@ellashoes.com regarding the fault for further details.
• Received the wrong item? Sorry we can get this sorted, please contact us straight away! 

• We reserve the right not to refund you, if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.

• Please note we not not offer free returns, all returns, are returned at your own cost. 

• Please ensure that you have a proof of posting certificate (receipt) from your post office/courier.  Without this, we cannot refund any money if we do not receive your parcel.

Refunds on the product will be credited to your original method of payment. If you need any help please email us at hello@ellashoes.com 

We inspect all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.   

HOW DO I RETURN AN ITEM?

That's easy! You can find all of the information to make a return within your parcel.

Simply fill in your returns form and enclose this with your parcel, if you have misplaced this form please include a note with your full name & order number so we give the right person a refund!